Refund Policy

Effective Date: July 31, 2026

At LA AMAE, customer satisfaction is our priority. This Refund Policy explains when refunds are approved and how they are processed.

Refund Eligibility

Refunds may be approved in the following situations:

• Damaged products.
• Manufacturing defects.
• Incorrect products delivered.
• Orders cancelled before dispatch.
• Other situations approved by LA AMAE after review.

Refunds are processed only after the return request has been approved and, where applicable, the returned product has successfully passed our quality inspection.

Non-Refundable Situations

Refunds will not be issued if:

• The product has been used, washed, worn, or altered.
• Original tags or packaging are missing.
• The return request is made after the eligible return period.
• The product is customized or personalized.
• The issue relates to minor colour variations caused by lighting, photography, or screen settings.
• The product displays natural variations in weaving, embroidery, texture, or craftsmanship that are inherent to handcrafted products.
• The return does not comply with our Return Policy.

Refund Process

After the returned product is received and approved:

• You will be notified once your refund has been approved.
• Refunds for prepaid orders will be processed to the original payment method used during purchase.
• Refunds are generally processed within 5–7 business days after approval.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping Charges

Shipping charges, gift wrapping charges, convenience fees, and other service charges are generally non-refundable unless the refund is due to an error by LA AMAE.

Order Cancellations

Orders cancelled before dispatch are eligible for a full refund.

Orders that have already been dispatched cannot be cancelled.

Failed or Cancelled Online Payments

If a payment is successfully deducted but the order is not confirmed due to a technical issue, the amount is generally reversed automatically by your bank or payment provider according to their processing timelines.

If you experience any delay, please contact our Customer Support.

International Orders

Refunds for international orders are provided only for approved claims involving damaged, defective, or incorrectly delivered products.

Customs duties, import taxes, and similar charges imposed by the destination country are generally non-refundable.

Right to Refuse Refund

LA AMAE reserves the right to decline refund requests that do not meet the conditions outlined in this policy or where misuse, fraudulent activity, or abuse of the policy is suspected.

Contact Us

If you have any questions regarding refunds, please contact us:

LA AMAE

Email: la.amae.official@gmail.com

Phone: +91 7736557333

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST