FAQs

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FAQs

If you receive a damaged, defective, incorrect, or significantly different product, you may be eligible for a return. Return requests must be initiated within 48 hours of delivery. The product must be unused, unwashed, unworn, unaltered, and returned with all original tags, labels, invoice, and packaging intact. Certain products, including sarees with fall and pico stitching, customized products, stitched blouses, gift cards, and items marked as non-returnable, are not eligible for return. Please refer to our Return Policy for complete details.

Once your order has been dispatched, we’ll send you a shipping confirmation via email or SMS containing your tracking details, where available. You can use the tracking information to monitor the progress of your shipment.

We accept secure online payments through authorized payment gateways. Available payment methods may include UPI, credit cards, debit cards, net banking, wallets, and other payment options displayed during checkout. LA AMAE does not store your complete payment information.

Yes, LA AMAE ships internationally to select countries. International delivery generally takes 7–21 business days, depending on the destination, customs clearance, and local courier services. Customers are responsible for any customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated.

You can contact LA AMAE customer support by email at support@laamae.in or by phone at +91 7736557333. Our business hours are Monday–Saturday, 10:00 AM–6:00 PM IST. We’re happy to assist you with questions regarding your orders, returns, refunds, shipping, or other concerns.

 

Orders may be cancelled only before dispatch. Once an order has been shipped, it cannot be cancelled. If a cancellation is approved before dispatch, the refund will be processed through the original payment method. If you need to request a cancellation, please contact our customer support team as soon as possible.

Please contact us through call and check the availability of gift wrapping or other additional services during checkout. Gift wrapping charges are generally non-refundable unless the refund is due to an error by LA AMAE.

Care requirements may vary depending on the fabric, weave, embroidery, and other product details. Please follow the care instructions provided with the product, where applicable. If you require specific care guidance for an LA AMAE product, please contact our customer support team before washing, altering, or treating the product.

Yes. LA AMAE accepts online orders through our website and ships across India through trusted courier partners. Orders are typically processed within 1–3 business days after successful payment confirmation. Estimated delivery within India is 2–5 business days for metro cities, 3–7 business days for other cities and towns, and 5–10 business days for remote locations. International shipping is also available to select countries.

LA AMAE may send promotional communications where permitted and where you have provided the necessary consent. You may also withdraw your consent for marketing communications by contacting us. Please refer to our Privacy Policy for information about how your personal information is collected and used.

You can create and manage an account through the account section of the LA AMAE website. Account-related information may include details such as your name, email address, phone number, billing address, and shipping address. If you need assistance with creating or accessing your account, please contact our customer support team.

Product availability may vary and certain items may become unavailable. If a product is out of stock, please check the product page again later or contact LA AMAE customer support for information about its availability. We cannot guarantee that an out-of-stock product will be restocked.

Please contact our customer support team as soon as possible if you need to change your shipping address. Customers are responsible for providing accurate and complete shipping information at checkout. Address changes may not be possible once an order has been processed or dispatched. LA AMAE is not responsible for delays, failed deliveries, or additional charges resulting from an incorrect or incomplete address provided by the customer.

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